We offer a range of payment options. If your preferred method is not listed below, please see the Payment options page on our website.
Are you experiencing difficulties paying your water bill? We can assist with a range of payment support programs and grants. Please see the Help with your bill page on our website.
Pay using your Visa or Mastercard, without a surcharge. Secure payments provided by Bambora.
Have your account number and balance owing handy.
Or call 131 691 with your City West Water account number and Visa or Mastercard details ready, and our team will process your payment (Mon-Fri 8.30am-5pm), or you can self-serve after hours.
You can do this by logging into your MyAccount, under “Bills and Payments”.
Please note, direct debit via credit card is not currently available.
For more information, see our Payment options page.
We offer EasyWay payment plans, as well as Centrepay for Centrelink customers.
EasyWay payment plans can be set up by logging into your MyAccount, under “Bills and Payments”.
For more information on both, see our Payment plans page.
If you have a general City West Water enquiry relating to your water account, such as: request a meter reading, update account details, request to close an account etc, please email our Customer Service team or call 131 691 Mon-Fri 8:30am - 5:00pm.
Report a fault
To report a fault or emergency or to enquire about water quality please call 132 642 (24hrs a day) or visit our report a fault page. For information on all faults and outages, visit our outage map or planned works page.
What is the difference between eBilling and MyAccount?
eBilling is simply your residential quarterly bills sent via email instead of by post.
MyAccount is an online portal giving residential customers greater access and control of their account. To be able to register for MyAccount, an email address needs to be linked to your account. The easiest way to link an email is to register for eBilling.
If you already have an email address linked to your account, you can register for MyAccount.
I just want to pay online
To make a payment online with your credit card, please use our secure, online payment form.