We’re here to help you as best we can so please direct your enquiry using the appropriate contact details.

General support
If you have a general Greater Western Water enquiry relating to your water account, such as: request a meter reading, update account details, request to close an account etc, please email our Customer Service team or call 13 44 99 Mon-Fri 8:30am - 5:00pm.

MyAccount support
If you have a specific MyAccount only related enquiry, such as: login or registering issues, please email our MyAccount team anytime or call  13 44 99  Mon-Fri 8:30am - 5:00pm.

Report a fault
To report a fault or emergency or to enquire about water quality please call  13 44 99  (24hrs a day) or visit our  report a fault page.

For more information about unplanned faults and outages, visit our faults and outages page.

Or for more information about planned renewals, visit our water and sewer renewals page.

Quick help

Issues with your account number?
To access MyAccount you need a 12-digit account number. If you have a 13-digit account number you need to access the My Water portal.

What is the difference between eBilling and MyAccount?
eBilling is simply your residential quarterly bills sent via email instead of by post.

MyAccount is an online portal giving residential customers greater access and control of their account. To be able to register for MyAccount, an email address needs to be linked to your account. The easiest way to link an email is to register for eBilling.

If you already have an email address linked to your account, you can register for MyAccount.

I just want to pay online
To make a payment online with your credit card, please use our secure, online payment form.