General support
If you have a general City West Water enquiry relating to your water account, such as: request a meter reading, update account details, request to close an account etc, please email our Customer Service team or call 131 691 Mon-Fri 8:30am - 5:00pm.
MyAccount support
If you have a specific MyAccount only related enquiry, such as: login or registering issues, please email our MyAccount team anytime or call 03 9313 8551 Mon-Fri 8:30am - 5:00pm.
Report a fault
To report a fault or emergency or to enquire about water quality please call 132 642 (24hrs a day) or visit our report a fault page. For information on all faults and outages, visit our outage map or planned works page.
What is the difference between eBilling and MyAccount?
eBilling is simply your residential quarterly bills sent via email instead of by post.
MyAccount is an online portal giving residential customers greater access and control of their account. To be able to register for MyAccount, an email address needs to be linked to your account. The easiest way to link an email is to register for eBilling.
If you already have an email address linked to your account, you can register for MyAccount.
I just want to pay online
To make a payment online with your credit card, please use our secure, online payment form.