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If you're having trouble registering, view our troubleshooting tips. Alternatively, call 03 9313 8551 or email us.

Please note: MyAccount is currently available to residential customers only.

  • Find your account number on your bill. If you have more than one account, any current account number can be used here. When entering your account number here, don't include any spaces.

  • Enter the email address registered to your City West Water account.

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MyAccount support

If you have a MyAccount related enquiry, please email us anytime or call 03 9313 8551 Mon-Fri 8:30am - 5:00pm.

Pay online

To make a payment online with your credit card, please visit the bill payment page of our website.

Report a fault

To report a fault or emergency or to enquire about water quality please call 132 642 (24hrs a day) or visit our report a fault page.

For information on all faults and outages visit our outage map or planned works page.