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View our troubleshooting tips, or use the contact us menu to find the appropriate contact.

Please note: MyAccount is currently available to residential customers only.

To access MyAccount, you will need a 12-digit account number.

If you have a 13-digit account number, you will need to access the My Water portal .

  • Find your 12-digit account number on your bill. If you have more than one account, any current account number can be used here. When entering your account number here, don't include any spaces.

  • Enter the email address registered to your Greater Western Water account.